At Gasim, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a refund and return policy as outlined below.
1. Return Period
You may return any product within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@gasim.com with your order number and reason for the return. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Refundable Items
Some items may not be eligible for a refund, including:
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@gasim.com.
